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Care
Leather care tips to keep your bag in perfect condition.
Pre-orders
What is a pre-order and how does it work?
When will my pre-order ship?
When will I be charged?
What if I want to return a pre-order item?
When will my pre-order ship?
When will I be charged?
What if I want to return a pre-order item?
Payment
Available payment methods.
Secured payments.
1-click payment.
Secured payments.
1-click payment.
Shipping
In-stock items.
Free shipping above EUR300.
Additional fees.
Shipping times.
Free shipping above EUR300.
Additional fees.
Shipping times.
Exchange & Returns
Exchange and return policy for items purchased from inro.store/ and ru.inro.store/
Guarantee
What this 2-year-guarantee covers?
What this 2-year-guarantee does not cover?
What if my defect is not a guarantee case?
What this 2-year-guarantee does not cover?
What if my defect is not a guarantee case?
Trade-in
Bring your old bag and get a discount up to 50% for the new one.
Help
INRŌ team is here to help.
We'll answer to any questions you may have and create an effective solution for your needs.
We'll answer to any questions you may have and create an effective solution for your needs.
Care
Even though our bags are very durable, extra care should be taken to keep your bag in perfect condition
Spray with protector spray or rub a wax onto your new leather bag before using it.
Try to limit the use of your bag in the rain, as this may leave small traces in the leather. If your bag still got wet, gently dab it with a dry cotton cloth and leave to dry naturally. Never use artificial heat as it will dry out the leather and potentially cause damage.
Try to limit the use of your bag in the rain, as this may leave small traces in the leather. If your bag still got wet, gently dab it with a dry cotton cloth and leave to dry naturally. Never use artificial heat as it will dry out the leather and potentially cause damage.
Moisturize your bag with a leather conditioner to prevent flaking and wrinkling and to soften the scratches of everyday life. Apply leather conditioner to a soft cloth and gently rub over the entire bag. Depending on the dryness or humidity in your climate, reapply conditioner at least twice a year, up to once a month, to keep your leather bag soft and supple throughout the years.
Remove stains as soon as they appear with a soft damp cloth or wipes. Do not use wipes that contain alcohol, dyes or fragrance. For tougher spots, use specially formulated leather cleaner. When applying any product, always test a small area first. Rub with moderate pressure to remove the stain; using too much force may discolour the leather.
*Organic stains can often be removed with chalk powder. Crush white chalk, let it sit on the stain overnight and dust it off with a clean cloth.
*Organic stains can often be removed with chalk powder. Crush white chalk, let it sit on the stain overnight and dust it off with a clean cloth.
To help the bag maintain shape stuff it with paper or bubble wrap before storing. If you've just cleaned the bag, allow it to air dry first. Place your stuffed leather bag in its original dust bag (or natural fabric pillowcase), and then store in its original box, along with silica gel packets to avoid dampness.
Never use newspaper, as the color can transfer.
Do not leave in high heat areas for long periods of time and keep out of direct sunlight and in low humidity. Air your leather bag once every two weeks to prevent mold growth.
You can wrap the chrome or metallic parts in clean, acid-free tissue paper. If your bag will be tucked away for a while, open the buckles and straps to prevent impressions in the leather.
Never use newspaper, as the color can transfer.
Do not leave in high heat areas for long periods of time and keep out of direct sunlight and in low humidity. Air your leather bag once every two weeks to prevent mold growth.
You can wrap the chrome or metallic parts in clean, acid-free tissue paper. If your bag will be tucked away for a while, open the buckles and straps to prevent impressions in the leather.
- Never wash your leather bag in the washing machine
- Keep cosmetics inside a pouch or small case; cap all pens and anything that might leak on the leather
- Avoid cleaning products with an acid, detergent, alcohol, turpentine or other mineral spirits
- Handle your bag with clean hands as leather is susceptible to absorbing grease and oils
- Take extra special care of your bag at hair salons and keep it away from coloring solutions, hair sprays and other hair products
- Try to avoid resting light-colored leather bags against dark wash jeans, as the color from your jeans can transfer to the bag
- Take into consideration that silicone products clog up leather pores and may render them unable to be cleaned in the future
Pre-orders
A pre-order is the reservation of an item that is not in stock yet, but will be soon. An estimated date is indicated for each pre-order item within the product page.
Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately four to six weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately four to six weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
The estimated shipping date is noted on the product page.
You will receive a confirmation email as soon as the package is shipped.
You will receive a confirmation email as soon as the package is shipped.
You will be charged in full when you place the order.
Our regular return policy applies to pre-order items. You will have 14 days from when you receive your items from your order to return any items from your order. For ease of return processing, we recommend only making one return shipment.
In the event of receiving a damaged or incorrect items, you must inform us via email within 48 hours of receiving the items with all the details and evidence. We will review your submission and if we are satisfied that the item you received is different to your order or it has been damaged during shipping, we will replace or refund your order where appropriate.
In the event of receiving a damaged or incorrect items, you must inform us via email within 48 hours of receiving the items with all the details and evidence. We will review your submission and if we are satisfied that the item you received is different to your order or it has been damaged during shipping, we will replace or refund your order where appropriate.
Payment information
1
Pay by PayPal
We currently accept payments powered by PayPal. After filling in the details of order information select a preferred payment method.
2
Secured payments
All payments made on www.inro.store are secure – we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.
3
1-click payment
Once you have successfully paid for your order, we offer you the 1-click payment option to save your time and to give you a smooth payment process in the future.
Shipping information
Your order will be carefully packaged and delivered wherever is most convenient for you.
In-stock items:
We want you to have your new INRŌ piece as soon as possible, so in-stock items typically ship out within 1-2 days after the order is placed. When we ship your order you will receive an automated email with a unique tracking number.
Free shipping above EUR300:
Shipping usually takes between 2-18 business days depending on your location. All orders are currently shipped out from Moscow.
+ complimentary shipping around Moscow
+ complimentary shipping around Moscow
Additional taxes may apply:
We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price. However, please note that you will be responsible for import taxes, customs duties and fees levied by the destination country.
Please note:
INRŌ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by INRŌ.
2-4 days
Local shipping (Moscow)
free
3-14 days (depending on your location)
Russian Federation + Worldwide (for orders above EUR300)
free
3-14 days (depending on your location)
Russian Federation (for orders under EUR300)
EUR10
7-18 days (depending on your location)
Worldwide (for orders under EUR300)
EUR20
Exchange & Returns
At INRŌ we love all of our products and take pride in its quality. However, we offer a 14 days no questions returns policy. Your satisfaction is great value to us and we would appreciate your reason for returning, as it would help us to improve our service.
Simply contact help@inro.store with your order number to start a return, our team will assist you.
Simply contact help@inro.store with your order number to start a return, our team will assist you.
1
We accept returns within 14 days of delivery for an exchange or a refund
2
The item(s) should be returned in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original receipt/invoice. Returned items must not be washed, worn or altered
3
We only accept returns purchased directly from this website, www.inro.store.
All products in need of attention purchased elsewhere should be taken back to the point of sale
All products in need of attention purchased elsewhere should be taken back to the point of sale
4
Please note that all handling costs including taxes and duties are non-refundable
5
The costs associated with the return are the responsibility of the customer.
We highly recommend to send the item(s) through a method with tracking as INRŌ is not responsible for any returned parcels lost or damaged
We highly recommend to send the item(s) through a method with tracking as INRŌ is not responsible for any returned parcels lost or damaged
6
We reserve the right to refuse any returned item that does not meet our return policies
7
All successfully returned items will be credited to the original form of payment, you will receive a refund confirmation email once your return has been processed
8
We are committed to reimbursing you within 14 business days
GUARANTEE
We stand behind the quality of our products and offer a 2-year guarantee on all of our bags and accessories. If you are experiencing unforeseen quality issues, contact us here with your order number or purchase receipt (or email us at help@inro.store)
- Cracks or damage of the metal hardware
- Damage of the internal anchorage of the detachable strap
(we strongly recommend not to overload your bag so it will lasts longer) - Outer seam damage
If you are experiencing another problem, please let us know here
- Cosmetic Damage which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of bag or strap/handle by any party and which do not impair the functionality of the product (if you receive the damaged parcel, please see the Exchange and Returns terms and conditions).
- Any item (whether manufactured by INRŌ or not) sold by resellers who are not authorized retailers. Items sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the Item is not "new" or of "first quality", or has previously been purchased or used by another consumer.
If the problem you experience is not a guarantee case, we will gladly repair your product. To make a request, e-mail us at help@inro.store and we will tell the price of the restoration work and take care of the delivery of the product to the nearest service center and back.
TRADE-IN
At a time when the market is oversaturated and conscious consumption is an environmental necessity, our philosophy Buy less But better is not a tribute paid to fashion, but a meaningful and responsible business approach. Now you can bring your old leather bag to us for recycling and get a discount for a new INRŌ bag.
To send a request for a trade-in, contact us here or e-mail us at help@inro.store and we will advise you on further actions.
To send a request for a trade-in, contact us here or e-mail us at help@inro.store and we will advise you on further actions.
Get in touch with us
INRŌ team is here to help.
We'll answer to any questions you may have and create an effective solution for your needs
We'll answer to any questions you may have and create an effective solution for your needs
